FAQs

What is Your Return, Shipping and Handling Policy Information?

How much does shipping & handling cost for orders placed through the Specialty Lighting website?

Shipping charges vary based on your location and the cost of the product(s) purchased. Handling of the order during the fulfillment process includes the shipping & handling charges.

For an accurate total of shipping & handling charges, proceed through the checkout process.

 

Can I track my order?

Yes. Once your order ships, you will receive an email with tracking information.

 

How can I pay for my order placed through the Specialty Lighting website?

You can pay using the following major credit cards:  American Express, Discover, Mastercard, or Visa.

 

What charges are included in the final total of online orders placed through the Specialty Lighting website?

The final Cart Total includes the subtotals of product(s) ordered plus shipping & handling charges. Products delivered to a North Carolina (NC) address are subject to NC state sales tax.

 

What is your return policy for orders placed online through the Specialty Lighting website?

Specialty Lighting strives to provide our customers with an excellent shopping experience. If you are not satisfied with your purchase, please notify us within 7 days upon receipt of the product. If you ordered the incorrect product, contact Specialty Lighting for assistance. Shipping charges are non-refundable, and you will be responsible for shipping charges on the returned product. You may be subject to a restocking fee.

If your order was incorrect, damaged, or defective upon receipt, you may return the product for a refund or replacement within 30 days of purchasing. Contact Specialty Lighting for return instructions and we will cover reasonable and customary ground shipping fees. Once we receive the returned item, we will issue a refund or replace the product.

When returning product, pack materials securely. If returned for a refund, items must be in resalable condition to ensure proper credit. Pack items individually to prevent damage and scratches in transit which may affect credit. All orders will undergo an inspection upon receipt and must be in new condition to receive full credit. Items that arrive broken, scratched, or damaged may be subject to withholding credit.

For further assistance, contact Specialty Lighting’s Customer Service Department.

 

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